Farmington Auto Repair

1

I needed a rear brake caliper replaced on my vehicle, and not only did they charge a ludicrous price for this service that was significantly cheaper at every shop I called, but they tried to add a bunch of other services on my invoice that I certainly didn't need. I declined the service and paid the $60 inspection fee, which to their credit is fair. However, my experience worsened while I was watching a technician put the wheels back on my car. He used an impact wrench to put the lugs back on, and he didn't use a torque wrench. When I asked him if he torqued the wheels, he gave me a dirty look and said "my gun is pre-set. I've been doing this for 42 years..." like I didn't know what I was talking about. Well, you've been doing it wrong for 42 years. He claimed his gun was pre-set to 105 (I assume lb-ft - he didn't even bother giving units). Even if that WAS true, he over-torqued my wheels; I drive a Honda Civic, and the torque specs are 80 lb-ft. I'm an automotive engineer, so I could see this rip-off from a mile away as soon as I got the invoice, but for less experienced car owners, this shop can and probably will rob you. I highly recommend avoiding this shop as well as their sister locations The Detroit Garage, The Hamburg Garage, and The Livonia Garage. Your money is much better spent elsewhere. UPDATE AS OF 7/5/19: I have not been contacted despite the reply to this review saying this would happen. Also, they completely hid the bad review on their website, and they only display 5 star reviews, which is obviously misleading to any potential customers. Again, I stress that you look elsewhere for automotive repair.

David, Thank you for taking the time to leave a review. We take all customer feedback seriously and are currently looking into your situation. Someone will be reaching out to you shortly.

- The Farmington Garage
5

Very impressed. I do not really like taking my vehicles to someone else but these guys were very open, honest and understanding. This time around was just a diagnosis of the issues and going to let me fix them. Even pointed out things I had no idea were issues but not to make more money. To be safe.

4

As an update to my prior review I have changed my rating to 4 stars: 1 star previously for having a nice facility/lobby area and courteous service advisors 1 additional star for caring enough about their reputation to read reviews and resolve outstanding issues 1 additional star for caring about their customer satisfaction enough to contact their customers and work towards a satisfactory resolution 1 additional star for quality work No 5th star because it took posting a bad review before a resolution was resolved when it could have easily been resolved beforehand. Yes, my AC problems where created elsewhere and, yes, I was unhappy with a previous garage but I chose FG because of its good reviews and expected all problems to be resolved. So, yes, I felt I should not have had to visit the garage 2x and pay 2x for a problem that existed on the 1st visit. Nonetheless, manager Andy and I came to a satisfactory repair and resolution for both parties. Kudos to Andy for calling me and working with me. On that note I can honestly say I would recommend Farmington Garage and have no problem with choosing them for any future repairs on my vehicle. So my son moved to Farmington Hills and, because I couldn't fix the AC on my 2006 BMW X5 before he left TN, we selected Farmington Garage. I specifically mentioned that the fuse for the AC controls was blowing intermittently and, when the controls were functioning, the AC was not cooling. After diagnosis the problem was stated as a system leak but, obviously, troubleshooting went no further. Also, a "safety inspection" was performed on the vehicle, not at my request but as a "service to the customer". Of course I consider this a scam to generate more work for the garage since, IMO, any problem can be found on a used vehicle. Recommendations made to replace rear ball joints and, "since we'll be in the same area and to save labor costs", also recommend replacing front ball joints and CV axles at a total cost > $3000. No thank you. Parts online < $600, I'll do it myself WHEN it's needed. AC repairs made at a cost of ~$350. Wow! But... it comes with a 3 yr warranty! Like that's worth it... A few days later, my son tries the AC FOR THE 1ST TIME and the fuse blows immediately. Because he had just started a new job it took him a few weeks to return the vehicle to FG. After diagnosis, FG found a shorted wire pinched at the compressor and wanted an additional $448.48. Seriously? Not covered by the warranty though I specifically mentioned this problem the 1st time? "2 different issues" and "controls were working the entire time it was here" is their stance. Really? Guess that wire pinched itself on the compressor once the car left the garage because the AC didn't work after that. Maybe better troubleshooting would have helped instead of performing the "safety inspection".?!!! Again, no thank you on the repairs though I had to pay $120 for the diagnosis. MY RECOMMENDATION IS TO FIND A DIFFERENT GARAGE! One that actually listens to the customer, troubleshoots the actual problem, and is not in the business of conducting "safety inspections" to drum up additional work.

Greg, thank you for your feedback. We take all customer concerns very seriously. We will look into this and get back with you shortly. Enjoy your weekend and we will reach out Monday.

- The Farmington Garage
1

Edit: I had someone to go to your location for me. I’m 100% sure my car was dropped off, diagnosed and put back together THERE. A 36 month warranty does not justify almost double the amount for the repair. Also, if you want to offer your customers 3 years warranty, don’t enforce it. Offer it as an extended warranty instead of forcing customers to pay for the extended period. Also, on top of it, you had an opportunity to make amends with a customer, but you insist on defending yourself instead. You should applaud yourself for being a “professional” business. And yes, have a happy 4th if July. Overpriced, over double of what you would normally pay somewhere else. Literally, got a quote from somewhere else for half the price. Force you on a diagnostic fee so they make something when they tell you a ridiculous quote. Told them I couldn’t afford the price they were telling me and I would come back later for the repair and asked if they would help with the diagnostic fee. They refused. Would never come here in a million years and I’m definitely going to recommend people to NOT come here. Thanks for reading this. Don’t be scammed. Get better quotes at real places. If you want to pay top dollar you might as well take it to your dealership.

Good Morning, Rony. Thank you for your feedback. We take all customer feedback seriously and have been trying to look into your experience. However, we show no record of you ever being in the shop or even quoted for work. If you were quoted over the phone, we always state that we can not give a proper quote without seeing the vehicle. We will always take a look at it to see if it needs a diagnosis before proceeding and asking permission. There are a million things that can go wrong on a vehicle. A light can have multiple different meaning, etc. We would love to help you out and are more than 30% less expensive then a dealer. We also offer a 3yr 36k mile warranty as opposed to the dealers 12 month 12k mile warranty on all our repairs. Many times a diag/inspection fee can go towards the price of the repair or if the repair can be fixed within that diag time it is done. If we can help answer any more of your questions, please feel free to reach out. Have a wonderful 4th of July holiday.

- The Farmington Garage
5

Fast and great service. Very nice personnel and did even more than I was expecting. Pricing was very fair. Would definately return and recommend friends and family.

5

Good job

5

Thanks for getting my car fixed quickly!

5

Great and professional service.:)

5

Prompt greeting. Quick appraisal and estimate. Immediate service. Reliable results. Who could ask for anything more?

3

Very nice clean waiting area

Timothy, thank you for the positive feedback on the waiting room. Please let us know if there is anything we could have done to improve your visit.

- The Farmington Garage
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