As an update to my prior review I have changed my rating to 4 stars: 1 star previously for having a nice facility/lobby area and courteous service advisors 1 additional star for caring enough about their reputation to read reviews and resolve outstanding issues 1 additional star for caring about their customer satisfaction enough to contact their customers and work towards a satisfactory resolution 1 additional star for quality work No 5th star because it took posting a bad review before a resolution was resolved when it could have easily been resolved beforehand. Yes, my AC problems where created elsewhere and, yes, I was unhappy with a previous garage but I chose FG because of its good reviews and expected all problems to be resolved. So, yes, I felt I should not have had to visit the garage 2x and pay 2x for a problem that existed on the 1st visit. Nonetheless, manager Andy and I came to a satisfactory repair and resolution for both parties. Kudos to Andy for calling me and working with me. On that note I can honestly say I would recommend Farmington Garage and have no problem with choosing them for any future repairs on my vehicle. So my son moved to Farmington Hills and, because I couldn't fix the AC on my 2006 BMW X5 before he left TN, we selected Farmington Garage. I specifically mentioned that the fuse for the AC controls was blowing intermittently and, when the controls were functioning, the AC was not cooling. After diagnosis the problem was stated as a system leak but, obviously, troubleshooting went no further. Also, a "safety inspection" was performed on the vehicle, not at my request but as a "service to the customer". Of course I consider this a scam to generate more work for the garage since, IMO, any problem can be found on a used vehicle. Recommendations made to replace rear ball joints and, "since we'll be in the same area and to save labor costs", also recommend replacing front ball joints and CV axles at a total cost > $3000. No thank you. Parts online < $600, I'll do it myself WHEN it's needed. AC repairs made at a cost of ~$350. Wow! But... it comes with a 3 yr warranty! Like that's worth it... A few days later, my son tries the AC FOR THE 1ST TIME and the fuse blows immediately. Because he had just started a new job it took him a few weeks to return the vehicle to FG. After diagnosis, FG found a shorted wire pinched at the compressor and wanted an additional $448.48. Seriously? Not covered by the warranty though I specifically mentioned this problem the 1st time? "2 different issues" and "controls were working the entire time it was here" is their stance. Really? Guess that wire pinched itself on the compressor once the car left the garage because the AC didn't work after that. Maybe better troubleshooting would have helped instead of performing the "safety inspection".?!!! Again, no thank you on the repairs though I had to pay $120 for the diagnosis. MY RECOMMENDATION IS TO FIND A DIFFERENT GARAGE! One that actually listens to the customer, troubleshoots the actual problem, and is not in the business of conducting "safety inspections" to drum up additional work.
Greg, thank you for your feedback. We take all customer concerns very seriously. We will look into this and get back with you shortly. Enjoy your weekend and we will reach out Monday.
- The Farmington Garage