I went to Farmington Garage last year because they had good reviews and were open on Saturday. I took my van to them where they replaced the 2 engine belts, fixed my air so that cold air came out of both sides instead of just the passenger side, and a few other things They had me come back twice to tighten one of the belts. The last time I left, I was told that if the air started to come out warm on driver's side to bring it back and it would be $100 out the door - part & labor. I was extremely happy with the work and they did at a reasonable price. Earlier this year, I hit a pothole and my strut broke. I went to a website that tells you what it should cost and the garages in my area that would honor that quote of $950. Their garage was on the list which made me happy, but when I called they said the price to replace the struts would cost at least $1300 and that did not include a wheel alignment or if other problems were found. I called other shops, found only one that would honor the price, but that was for struts only. It ended costing me $1150, but that included one tie rod that needed to be replaced and the alignment, plus I was able to take my van in that day because they had a loaner car I could use while they were fixing mine. Well now with the heat, I wanted to use the air in my van, and same problem - driver's side did not get as cold. So I called Farmington Garage, told them the problem and what I was told last year, then made an appointment. When I showed for my appointment I again stated that I was there to have the air fixed to come out cold on the driver's. An hour and 1/2 later, nothing was fixed and they had a list of other repairs they felt my van needed. My van is a 2004 Toyota Sienna which had over 190,000 miles the first time I went to their business and it now has over 210,000 miles. Most of the repairs they state stated were obvious and not necessary - cracked in windshield, windshield wiper streaked, passenger side electric mirror was cracked (still worked with no problem) the rear wiper arm was broke off, light over license plate was out, muffler rattled - all of which I did not bring my van to them to have repaired. Then the air, not just fixing the problem I wanted fixed, but to replace some rings and charge would be $450 So I left paying $63 to have someone tell me what I already knew and not having the problem I brought it to them fixed. The charge was for their time, but the majority of their time was looking for anything to repair instead of just doing what I asked. I was grossly overcharged. If they had just replaced the part I asked to fix, I would have been happy. Since them, the air has been about 1/2 as cold as it was prior to them checking the lines and whatever else they looked at. We have since recharged the air ourselves (the Freon or whatever) is available at an auto parts store and you hook it up to the line and refill - very tedious. If they had just replaced the part I had previously been told I would need, I would have taken it back if I had other problems. Now I wonder why I ever trusted the . I should have called and asked what it would cost to fix my problem (the one problem only), got their quote. Then I should have checked online what the approximate cost would be and called the shop I used for the struts to get their quote, which is what I'll do now. Just looked it up the cost to replace the ambient air temperature sensor is $61-$104. Shops need to realize we have access to so much information. When I called one shop about the struts they quoted a price so high and stated it depended on whether they had to rebuild the struts - found pair of them online for just under $300 delivered.
Thank you Ms. Laura Nolin for taking the time to leave us such a detailed review and assessment of your experience at our service facility. We certainly strive to be as through and detailed as we can with all of our customers and certainly with customers, as you acknowledged with 15 year old Mini-Van’s with 210,370+ miles on them. We are here to help people with their vehicles and their transportation problems, we don’t discriminate nor practice prejudice to vehicles or customers that may have a multitude of issues as many dealerships and repair shops may; we simply do the best we can with what you give us to, and monetarily have to work with. We can also sympathize with you on your vehicle having the multitude of issues that it does, and with you not thoroughly understanding the functionality and interconnection of the operating systems involved. Yes, there is a lot of information online available for you vehicle, not only do we agree, we support these companies and their efforts! Though, just as there is a lot of information on Web MD for your health, sooner or later most come to the realization that their best interest may lie in the hands of a professional. We wish you all the best in your crusade to find an automotive service center that will serve you better than we tried.” Sincerely, Your Farmington Garage Service Team & Ownership
- The Farmington Garage